Shipping policy
SHIPPING
Unless otherwise mentioned (e.g. specifically listed promotions on the website), the following delivery policy is applicable to orders made on the Site.
Complimentary shipping for each purchase of HK$400 or above
A delivery fee occurs for any order below HK$400, it calculated based on actual weight and size of parcels
Standard Delivery Service is offered to delivery addresses of Hong Kong only
Standard Delivery Service (Hong Kong)
Areas in service
Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, for Outlying Islands and Macau may occur additional fee charge by logistics service provider that customer need to adsorb. This service is NOT available in specified areas, including but not limited to: Lo Wu and Po Toi Islands.
International Shipping Service discuss arrangement by case. Magical Natural is not responsible for ANY logistics, import duty & tax, customs clearance service, or any charges, etc. occur during physical transaction.
We do NOT accept P.O Box as delivery address.
Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address.
Shipping days and schedules
We will try our most commercially reasonable effort to meet the estimated delivery time set out in below, but we cannot guarantee that such estimate can be met and shall not be liable for any delay.
Your parcel will be ready for shipping in 3-7 business days upon confirmation of payment. This is for reference only as the actual situation might vary depending on made-to-order service availability.
Under normal circumstances, you will be able to receive your order in 1-3 business days after the parcel is ready. Please allow extra time for delivery to remote areas. It could take 3-4 business days for the parcel to arrive at the shipping address.
Delivery service will confirm by orders with customer. For Outlying Islands address may affect the delivery schedule and occur additional charges.
Magical Natural (Hong Kong) reserves the right to amend or change the above Outlying Islands Delivery Schedule at any time as it deems appropriate without a prior notice to you.
Shipment tracking/ change of shipping address
Once the order is shipped out, if by courier, you can acquire the Waybill number in 'order dispatched' e-mail. If you would like to track your parcel, please contact the appointed courier service provider we noticed yours.
If you need to make changes to the delivery address after the order is shipped out, contact us immediately for such arrangement. All expenses arising from the change shall be borne by the customer.
In case the parcel cannot be successfully delivered due to customer’s personal reasons, please contact courier service provider directly to make further arrangements. After multiple failed delivery attempts, your order might risk being cancelled and not refunded.
The shipment will be ready in 3-7 business days upon confirmation of payment and mad-to-order processing date.
Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days, depending on the availability of the logistics service or locker. If by SF locker, customer will receive an SMS notification with the locker PIN upon delivery. Please take care of SMS notification and pick up parcels in restricted period for avoid any penalty charges be occurred.
EVENTS OUTSIDE OF OUR CONTROL
Magical Natural (Hong Kong) shall not be liable or responsible for any failure to perform, or delay in performance of, any of Magical Natural (Hong Kong)’s obligations under a contract that is caused by events outside Magical Natural (Hong Kong)’s reasonable control.
Such an event includes any act, event, omission, or accident beyond our reasonable control and includes (without limitation) the following:
Strikes, lockouts or other industrial action
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether war declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Delay caused by any third party in the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
Delay or any disruption of services due to the use of public or private telecommunication networks
The acts, decrees, legislation, regulations, or restrictions of any government.
Magical Natural (Hong Kong)’s performance under any contract is deemed to be suspended for the period that the abovementioned event continues, and Magical Natural(Hong Kong) will have an extension of time for performance for the duration of that period.
Unless otherwise mentioned (e.g. specifically listed promotions on the website), the following delivery policy is applicable to orders made on the Site.
Complimentary shipping for each purchase of HK$400 or above
A delivery fee occurs for any order below HK$400, it calculated based on actual weight and size of parcels
Standard Delivery Service is offered to delivery addresses of Hong Kong only
Standard Delivery Service (Hong Kong)
Areas in service
Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, for Outlying Islands and Macau may occur additional fee charge by logistics service provider that customer need to adsorb. This service is NOT available in specified areas, including but not limited to: Lo Wu and Po Toi Islands.
International Shipping Service discuss arrangement by case. Magical Natural is not responsible for ANY logistics, import duty & tax, customs clearance service, or any charges, etc. occur during physical transaction.
We do NOT accept P.O Box as delivery address.
Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address.
Shipping days and schedules
We will try our most commercially reasonable effort to meet the estimated delivery time set out in below, but we cannot guarantee that such estimate can be met and shall not be liable for any delay.
Your parcel will be ready for shipping in 3-7 business days upon confirmation of payment. This is for reference only as the actual situation might vary depending on made-to-order service availability.
Under normal circumstances, you will be able to receive your order in 1-3 business days after the parcel is ready. Please allow extra time for delivery to remote areas. It could take 3-4 business days for the parcel to arrive at the shipping address.
Delivery service will confirm by orders with customer. For Outlying Islands address may affect the delivery schedule and occur additional charges.
Magical Natural (Hong Kong) reserves the right to amend or change the above Outlying Islands Delivery Schedule at any time as it deems appropriate without a prior notice to you.
Shipment tracking/ change of shipping address
Once the order is shipped out, if by courier, you can acquire the Waybill number in 'order dispatched' e-mail. If you would like to track your parcel, please contact the appointed courier service provider we noticed yours.
If you need to make changes to the delivery address after the order is shipped out, contact us immediately for such arrangement. All expenses arising from the change shall be borne by the customer.
In case the parcel cannot be successfully delivered due to customer’s personal reasons, please contact courier service provider directly to make further arrangements. After multiple failed delivery attempts, your order might risk being cancelled and not refunded.
The shipment will be ready in 3-7 business days upon confirmation of payment and mad-to-order processing date.
Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days, depending on the availability of the logistics service or locker. If by SF locker, customer will receive an SMS notification with the locker PIN upon delivery. Please take care of SMS notification and pick up parcels in restricted period for avoid any penalty charges be occurred.
EVENTS OUTSIDE OF OUR CONTROL
Magical Natural (Hong Kong) shall not be liable or responsible for any failure to perform, or delay in performance of, any of Magical Natural (Hong Kong)’s obligations under a contract that is caused by events outside Magical Natural (Hong Kong)’s reasonable control.
Such an event includes any act, event, omission, or accident beyond our reasonable control and includes (without limitation) the following:
Strikes, lockouts or other industrial action
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether war declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Delay caused by any third party in the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
Delay or any disruption of services due to the use of public or private telecommunication networks
The acts, decrees, legislation, regulations, or restrictions of any government.
Magical Natural (Hong Kong)’s performance under any contract is deemed to be suspended for the period that the abovementioned event continues, and Magical Natural(Hong Kong) will have an extension of time for performance for the duration of that period.